Shipping policy
Effective Date: October 14, 2026
1. Overview
Thank you for shopping with Keeper's Quest Brands.
Keeper's Quest, Inc., doing business as Keeper's Quest Brands ("Keeper's Quest," "we," "us," or "our"), operates an online storefront featuring a curated selection of premium spirits from domestic and international producers.
Alcoholic beverages purchased through our website are fulfilled by participating independent, licensed third-party retailers ("Retail Partners").
Keeper's Quest does not directly warehouse, package, or ship alcoholic beverages purchased through its online storefront.
This Shipping & Delivery Policy explains our shipping procedures, delivery restrictions, age-verification requirements, customer responsibilities, and procedures for addressing shipping-related concerns.
All alcohol sales and shipments are subject to applicable federal, state, and local laws.
2. Licensed Third-Party Retail Fulfillment
Alcohol orders placed through our website are fulfilled by independent Retail Partners holding the licenses and authorizations required for their respective activities.
Retail Partners are responsible for carrying out authorized fulfillment operations, including:
- Maintaining applicable alcohol retail and shipping licenses.
- Managing physical inventory.
- Preparing and packaging orders.
- Arranging lawful shipment and delivery.
- Complying with carrier and destination restrictions.
- Implementing required age-verification procedures.
- Providing tracking and fulfillment information.
Keeper's Quest coordinates the online shopping experience, order communications, and customer support.
The legal seller of record for a transaction is determined by the actual transaction structure and applicable law, not solely by the identity of the fulfillment provider.
Where required by law, the applicable licensed seller will be identified during the purchasing process.
Nothing in this policy authorizes Keeper's Quest or any Retail Partner to engage in activities for which it lacks the necessary licenses or legal authorizations.
3. Shipping Destinations and Geographic Restrictions
Alcoholic beverages may be shipped only to destinations where the applicable transaction and shipment are legally permitted.
Shipping eligibility depends on:
- Federal, state, and local alcoholic beverage laws.
- The product category.
- The applicable Retail Partner's licenses and authorizations.
- Carrier restrictions.
- Product availability.
- The customer's shipping address.
We do not guarantee alcohol shipping to all 50 states or every ZIP code within an otherwise eligible state.
Availability may vary between products and Retail Partners.
An item may be available for delivery to one destination but unavailable to another.
We reserve the right to decline or cancel orders that cannot lawfully be fulfilled.
If an order is canceled because of shipping restrictions, the customer will receive any refund required by applicable law.
International delivery of alcoholic beverages is not offered through our U.S. consumer storefront unless expressly made available through an authorized arrangement.
4. Legal Drinking Age
Customers must be at least 21 years old to purchase alcoholic beverages through our website.
Recipients of alcohol shipments must also satisfy applicable legal-age requirements.
By placing an order, you confirm that you are legally eligible to purchase the products and that the intended recipient meets the applicable age requirements.
Keeper's Quest, its Retail Partners, and authorized delivery providers may require verification of age and identity.
Providing false information concerning age or identity is prohibited.
Orders may be rejected, canceled, or refused if applicable age-verification requirements cannot be satisfied.
5. Adult Signature Required
An adult aged 21 or older must be present to accept delivery of alcoholic beverages.
The recipient must provide valid government-issued photographic identification when requested.
Alcohol shipments require compliance with applicable adult-signature and age-verification laws and carrier policies.
Alcoholic beverages may not be delivered to minors.
Shipments requiring an adult signature cannot be left unattended at the delivery address.
Delivery may be refused when:
- No eligible adult is available.
- The recipient cannot provide acceptable identification.
- The recipient refuses age verification.
- The delivery would violate applicable law.
- Carrier requirements cannot be satisfied.
Customers are responsible for arranging delivery to an address where an eligible adult can receive the shipment.
6. Order Processing
Orders are transmitted to the applicable Retail Partner for inventory confirmation, processing, and fulfillment.
Order processing may require verification of:
- Inventory availability.
- Payment authorization.
- Customer eligibility.
- Shipping destination.
- Applicable legal restrictions.
- Fraud-prevention requirements.
Processing times may vary by retailer, product, inventory status, holidays, and order volume.
An order confirmation acknowledges that an order has been received. It does not necessarily mean that fulfillment has begun.
Orders are considered shipped when the applicable Retail Partner has transferred the package to an authorized carrier.
Customers will receive relevant shipping information when available.
7. Shipping Rates and Charges
Shipping fees are calculated based on the shipping services available for the order.
Rates may depend on:
- The participating Retail Partner.
- Delivery destination.
- Package weight and dimensions.
- Number of bottles.
- Shipping service.
- Required adult-signature services.
- Applicable handling charges.
Available shipping options and associated charges will be presented during checkout.
Any free-shipping or discounted-shipping promotion applies only when expressly offered and subject to the stated eligibility requirements.
The shipping charges displayed at checkout will reflect the applicable rate or promotional arrangement for the order.
We reserve the right to modify shipping promotions prospectively, subject to applicable law.
Changes will not retroactively alter shipping charges for previously accepted orders.
8. Orders Fulfilled by Multiple Retail Partners
Because Keeper's Quest offers products from multiple suppliers, a single order may contain items fulfilled by different licensed Retail Partners.
In such cases:
- Products may ship from different locations.
- Items may arrive in separate packages.
- Separate tracking numbers may be issued.
- Processing and delivery dates may differ.
- Different shipping restrictions may apply to different products.
Where supported, shipping charges for multiple shipments will be disclosed during checkout.
A single checkout transaction does not guarantee that all products will arrive together.
If an item cannot be fulfilled, we will notify the customer and coordinate an appropriate resolution in accordance with applicable law.
9. Estimated Shipping and Delivery Times
Estimated shipping and delivery timeframes may be provided during checkout or through order notifications.
These estimates depend on the Retail Partner, product availability, selected shipping service, destination, and carrier conditions.
Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.
Weather, carrier disruptions, holidays, operational delays, or legal restrictions may affect delivery.
If an order cannot ship within the timeframe represented at the time of purchase, the responsible seller will comply with applicable requirements concerning delay notifications, consent to revised shipping dates, cancellation rights, and refunds.
Where no shipment timeframe is stated, applicable law governs the period within which shipment must occur.
10. Tracking Information
Once an order ships, tracking information will generally be provided through the email address associated with the order.
Customers may receive multiple shipping notifications when products are fulfilled by different Retail Partners.
Tracking information may not become active immediately after a shipment is prepared.
Customers should monitor delivery updates and make appropriate arrangements for an eligible adult to receive the package.
If tracking information is unavailable or appears incorrect, please contact customer support.
11. Delivery Address Requirements
Customers must provide a complete, accurate, and legally eligible shipping address.
Alcohol shipments cannot be delivered to P.O. boxes or addresses where required adult-signature verification cannot be completed.
Delivery to military addresses, freight-forwarding facilities, parcel lockers, or other restricted locations may be unavailable.
Shipping addresses must comply with the applicable Retail Partner's and carrier's requirements.
Changes to a delivery address may not be possible after an order enters processing or shipment.
Requests for address changes are subject to:
- Applicable alcohol shipping laws.
- Retail Partner approval.
- Carrier policies.
- Shipment status.
We cannot guarantee that a package can be redirected after shipment.
12. Failed Delivery Attempts
An authorized carrier may attempt delivery more than once when the recipient is unavailable.
The number of delivery attempts and available alternatives depend on the carrier and applicable law.
If delivery cannot be completed, the shipment may be returned to the authorized shipper or otherwise handled according to the applicable requirements.
Circumstances that may prevent delivery include:
- No adult aged 21 or older being available.
- Failure to provide valid identification.
- Incorrect or incomplete delivery information.
- Refusal to accept the shipment.
- Unlawful or restricted delivery destinations.
Additional shipping, return, or handling charges may apply where permitted by law and properly disclosed.
Any refund or deduction will be determined according to applicable law and our Return and Refund Policy.
Undeliverable alcoholic beverages may not be eligible for automatic redelivery.
13. Damaged or Incorrect Orders
Please inspect your shipment promptly upon delivery.
If a package arrives damaged, contains incorrect merchandise, or appears incomplete, contact Keeper's Quest as soon as reasonably possible.
Customer support: shop@keepersquestbrands.com
When reporting an issue, please include:
- Order number.
- Customer name.
- Description of the problem.
- Photographs of the affected product.
- Photographs of the original shipping packaging.
- Tracking information, when available.
Retain the merchandise and packaging until instructions are provided.
Do not discard damaged products or return alcoholic beverages without authorization.
Keeper's Quest will coordinate with the applicable Retail Partner and carrier to investigate the claim.
Depending on the circumstances and applicable law, a refund, replacement, or other appropriate remedy may be offered.
14. Lost, Missing, or Undelivered Shipments
If tracking indicates that a shipment has been delivered but the package cannot be located, contact us promptly.
We may review the shipment's tracking history, delivery confirmation, and available carrier records.
Where appropriate, we will coordinate an investigation with the Retail Partner and carrier.
Customers may be asked to provide additional information reasonably necessary to investigate the issue.
Responsibility for missing, lost, or undelivered merchandise will be determined according to applicable law and the circumstances of the shipment.
Nothing in this policy eliminates rights or remedies concerning merchandise that was not delivered as legally required.
15. Order Cancellations and Shipping Changes
Customers may request order cancellation before processing or fulfillment begins.
Once an order enters processing or shipment, cancellation or modification may not be possible.
For cancellation requests, contact:
We will make reasonable efforts to accommodate eligible requests.
However, cancellation cannot be guaranteed once fulfillment has begun.
If an order is canceled because it cannot be shipped lawfully, is unavailable, or cannot be fulfilled within applicable requirements, any refund due will be issued in accordance with law.
Nothing in this section restricts statutory cancellation or refund rights.
16. Returns and Refunds
Because alcoholic beverages are regulated products, discretionary returns and exchanges may be restricted.
Customers retain all rights provided by applicable consumer protection laws.
Refunds or replacements may be available for damaged, defective, incorrect, undelivered, or otherwise eligible orders.
Please refer to our Return and Refund Policy for additional information.
Refunds, where required or approved, will generally be processed to the original payment method when possible.
The timing of the refund appearing in the customer's account depends in part on the applicable payment processor and financial institution.
Nothing in this policy limits rights or remedies that cannot lawfully be waived.
17. Customer Support
Keeper's Quest serves as the primary point of contact for questions concerning orders placed through its website.
Our customer service team may coordinate with the applicable Retail Partner, shipping carrier, or other service provider to investigate shipping issues.
For the most efficient assistance, include your order number and the email address associated with your purchase.
18. Changes to This Policy
We may update this Shipping & Delivery Policy to reflect changes in applicable laws, shipping services, fulfillment arrangements, or business operations.
Updated versions will be posted on our website with a revised effective date.
Changes will apply prospectively unless otherwise permitted by law.
Material changes will not retroactively eliminate rights associated with previously accepted orders.
19. Contact Information
For questions about shipping, delivery, or an existing order:
Keeper's Quest Brands
Keeper's Quest, Inc.
4295 Cromwell Road, Suite 609
Chattanooga, TN 37421
United States
Order support: shop@keepersquestbrands.com
General inquiries: office@keepersquestbrands.com
Telephone: (423) 702-2275
Business hours:
Monday–Friday, 9:00 a.m.–4:00 p.m. Eastern Time
Website: https://www.keepersquestbrands.com/
Our Chattanooga office is not a retail pickup or shipping facility.